What is Design Concierge Service & How Does it Work?
Introducing Design Concierge, The Dove Agency’s procurement-adjacent service that provides interior designers with a dedicated, in-market expert to manage and execute essential errands, allowing you to devote your time and attention to your clients and creativity.
Procurement doesn't stop at placing the order. Samples still need to be pulled, and returns still need to be run. Someone still has to get the right pieces to the right job site at the right time. That someone is usually you, and you're squeezed between the parts of the job you actually want to be doing with the ones you still have to do.
That's the gap Design Concierge is built to close.
Design Concierge is The Dove Agency's newest procurement-adjacent service, giving interior designers a dedicated in-market resource who handles the running around. We're launching the first phase of this new service in Dallas, Texas, offering remote assistance for specific concierge services, thanks to our team's access to one of the largest design centers in the nation. This way, your calendar and your focus stay with your clients and your designs.
How Design Concierge works
Sourcing & errands. We pull samples, run pickups and returns, and move between showrooms and supporting design centers on your behalf. Every stop is aligned to your mood board and your route, and not a generic checklist.
Delivery & handoff. Once items are ready, we coordinate the handoff, delivering samples or completed tasks directly to you or your job site, so nothing sits waiting on a shelf.
Vendor & showroom knowledge. Every stop builds our notes on your preferred vendors and sources. The more we run for you, the faster future requests move.
Simple engagement. We offer transparent hourly rates and pass-through costs with no markup. Our onboarding process is customized to fit your firm's existing workflow. No retraining required on your end.
An extension of your brand. Think of your design concierge as an extension of your brand. Wherever they go and whoever they meet, they’ll represent you with professionalism, polished presentation, and expert insight at every showroom and job site. This commitment reflects our dedication to your firm’s success and to building strong, lasting vendor relationships.
Why it Matters & the Benefits
Procurement has always been a cornerstone of the design process, and it's one we've spent years helping designers manage. That includes:
a. Ordering
b. Vendor payments
c. Tracking
Expediting
Damage claims
Design Concierge extends that same philosophy into the field: the physical, in-market legwork that keeps a project moving but rarely makes it onto anyone's billable hours.
The result is time back, and not hypothetical time. These are the actual hours you'd otherwise spend circling a showroom parking lot or waiting on a return desk.
Is Design Concierge right for your firm?
If your team is losing hours to sample pickups, vendor returns, or job-site deliveries, Design Concierge is built for exactly that gap. It's also built for firms that simply don't have anyone whose job it is to handle the in-market details.
Let us handle the running around, so you can stay focused on the design. Reach out to see how Design Concierge can fit your firm.