Posts by Susan Nichol
Episode Ten | Grit and the Power of Showing Up

In this episode of Top Branch, Ruth Ann Janson and Beth Bender have a conversation on the power of grit and the importance of showing up as a small business leader. They discuss how perseverance, hard work, and credibility impact client loyalty, team retention, and overall success. Ruth Ann and Beth share insights from influential books like Grit by Angela Duckworth and Bounce by Malcolm Gladwell, and highlight how engaging with your industry and investing in your team can propel growth.

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Susan Nichol
Episode Five | Compassion in Crisis: How Small Businesses Can Communicate Care with Teddie Garrigan, Co-Founder of Coco & Dash

Discover how small businesses can lead with empathy in our episode, “Communicating with Compassion: Crisis Strategies for Small Business Owners,” featuring Teddie Garrigan, co‑founder of Dallas-based design firm Coco & Dash. She shares real-world techniques and hands-on advice for navigating challenges with care, authenticity, and emotional intelligence. Tune in for an inspiring, practical discussion that can strengthen your brand—even in difficult times.

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Susan Nichol
Episode Two | Managing Price Changes in Interior Design

In today’s episode, we’re discussing one of the most sensitive—and strategic—aspects of running a design firm: managing price changes. Whether you're navigating rising vendor costs, reevaluating your service rates, or preparing clients for project updates, we’ll walk you through best practices for communicating with clarity and confidence. Tune in as we share real-world insights, practical tools, and mindset shifts that help you maintain trust, protect your margins, and lead with professionalism.

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Susan Nichol