In this episode of Top Branch, Ruth Ann Janson breaks down why keeping processes “in your head” is holding your business back. She explains how to build true systems through documentation, repeatable workflows, and clear ownership across your team. From onboarding to procurement, she shares how structured systems create consistency, efficiency, and a more elevated client experience.
Read MoreThis episode of TopBranch explores what it’s really like for young professionals entering client-facing roles, from learning how to navigate silence in high-level meetings to building trust with more experienced clients. Kate Janson shares honest insights from her early career in finance, including how she approaches not knowing answers, receiving feedback, and presenting herself professionally. The conversation centers around confidence, humility, and the small habits that make a big impact in the workplace.
Read MoreRunning a small business is hard enough. But what separates the ones that thrive from the ones that struggle often has nothing to do with the product — it's how the business runs. In this post, we're breaking down exactly how your operations — the systems, the workflows, the day-to-day decisions — can either fuel your growth or quietly hold you back.
Read MoreDiscover how the power of meaningful connections can transform your interior design business. In this episode of TopBranch, we explore how building authentic relationships with clients, collaborators, and creatives opens more doors and opportunities than you think.
Read MoreJoin TopBranch's Ruth Ann and Beth Bender as they break down the essential financial strategies every small business owner needs to thrive in the new year. Discover the game-changing habits that separate struggling businesses from successful ones. Whether you're just starting out or looking to level up your financial game, these five must-do practices will help you build a stronger, more profitable business in 2026.
Read MoreIn this episode of Top Branch, Ruth Ann Janson and Beth Bender have a conversation on the power of grit and the importance of showing up as a small business leader. They discuss how perseverance, hard work, and credibility impact client loyalty, team retention, and overall success. Ruth Ann and Beth share insights from influential books like Grit by Angela Duckworth and Bounce by Malcolm Gladwell, and highlight how engaging with your industry and investing in your team can propel growth.
Read MoreIn this episode of TopBranch, Ruth Ann Janson is joined by Janet Marcum, CPA and Partner at Van Wunnik & Marcum LLC, to discuss key tax preparation considerations for interior designers and small businesses. While not a substitute for professional tax advice, this episode offers practical insights to help you feel more organized and prepared when tax season arrives.
Read MoreIn this episode of TopBranch, we explore Cash Availability and how to manage cash flow for a thriving interior design business. Get practical strategies to make informed financial decisions and keep your projects on track. Whether you're new or experienced, you'll find valuable insights to build a stronger financial foundation.
Read MoreGet practical advice on choosing vendors that fit your project’s needs, evaluating their performance, and cultivating partnerships that keep work flowing smoothly. Perfect for interior designers, project leads, and business owners looking to sharpen their vendor selection process and strengthen collaboration.
Read MoreWhether you’re a business owner, manager, or aspiring leader, this episode will help you unlock the full potential of your most important resource—your people.
Read MoreDiscover how small businesses can lead with empathy in our episode, “Communicating with Compassion: Crisis Strategies for Small Business Owners,” featuring Teddie Garrigan, co‑founder of Dallas-based design firm Coco & Dash. She shares real-world techniques and hands-on advice for navigating challenges with care, authenticity, and emotional intelligence. Tune in for an inspiring, practical discussion that can strengthen your brand—even in difficult times.
Read MoreIn this TopBranch episode we tackle a key decision for interior designers: professional studio or home office? Join us as we weigh costs, client impressions, and creative flow to find the best workspace for your design business.
Read MoreIn today’s episode, we’re exploring what it means to be real and refined in the world of professional social media. As we scroll through our feeds, it’s easy to spot the polished, perfectly curated profiles—but where does authenticity fit in? How do you balance professionalism with personality, ensuring your online presence is both credible and compelling?
Read MoreIn today’s episode, we’re discussing one of the most sensitive—and strategic—aspects of running a design firm: managing price changes. Whether you're navigating rising vendor costs, reevaluating your service rates, or preparing clients for project updates, we’ll walk you through best practices for communicating with clarity and confidence. Tune in as we share real-world insights, practical tools, and mindset shifts that help you maintain trust, protect your margins, and lead with professionalism.
Read MoreWelcome to Top Branch—a video series by The Dove Agency where we share ideas, insights, and conversations with industry experts designed to help you run your business with more clarity, confidence, and creativity. From smart back-office strategies to inspired guest interviews, we're here to support the branches of your business that keep it thriving.
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